Investing in design

Design Council research has shown that for every £1 that businesses invest in design, they gain on average over £4 net operating profit, over £20 net turnover and over £5 net exports.

And there is increasingly widespread awareness in industry that when the remit for design is widened beyond the traditional focus on products or graphics to provide benefits such as improved strategic thinking, morale and productivity, then design can add significant value to organisations.

A new report, Leading Business by Design, suggests that rather than being a method solely for creating desirable objects, design can be fundamental to businesses in helping them innovate and define strategy.

The report was commissioned from Warwick Business School by the Design Council, and came up with three main findings;

1. Design is customer-centred – Benefit is greatest when design is intimately related to solving customers’ problems.
2. Design is most powerful when culturally embedded – It works best when it has strong support from senior management in the commissioning organisation, and is integrated into product / service development from beginning to end.
3. Design can add value to any organisation – Design can benefit small, medium or large manufacturing and service-based organisations by driving innovation and opening up uncontested market spaces, differentiating products and services to attract customers, and improving recognition by strengthening branding to embody a company’s values.

Using case studies, the report provides practical examples of how these three design themes have benefited a range of organisations, and provides clear evidence that structured design thinking offers a set of widely applicable principles that can be of huge benefit to all businesses.

Essentially, it suggests that rather than being a method solely for creating desirable objects, design can be fundamental to businesses in helping them innovate and to define strategy.

Less than one second

Paul Butt / Section Design

Structuring and visualising data is a discipline that always appeals to me, so it was with a sense of anticipation that I took a trip to Shoreditch to see a two-day exhibiton of information and data design curated by London based information design agency, Signal Noise.

Signal Noise commissioned a series of print-based data visualisations that explored the theme of “less than one second”, based on the premise that time is of the essence now more than ever before.

We now access enormous reams of data in ‘less than a second’, thanks to technologies such as cameras that captures the movement of light in slow motion, or the Large Hadron Collider (LHC) that observes sub-atomic activity happening in millionths of a second.

Technology enables a vast number of data points and events to be read and understood across a variety of fields - from automated trades to F1 analytics - but filtering and making sense of the data so that it provides a useful insight is the job of the information graphic designer.

Despite the wide range of subjects used as source material for the exhibition, including athletics, cinematography, F1, GPS, the LHC and stock trading, I found it significant that the base structure of the majority of the visualisations was circular.

Mapping the data - Josh Gowen

The visualisations that eschewed circles were, I thought, less intuitive and less visually attractive, even though timelines are traditionally depicted as, well, a line.

Imposing a clock face metaphor seemed to provide a familiar ‘carrier’ structure for the message, enabling the viewer to quickly interpret the information.

The most successful visualisation seemed to me to be Josh Gowen’s ‘Mapping the data’, combining the clock metaphor with the shape of the LHC and a graphic that showed how the volume of data crunched by the LHC is filtered and then delivered to 151 research centres worldwide.

Telling the story by combining seven pieces of information in one graphic, plus some cool stats. What's not to like?

Phonebloks

On Tuesday 29th October the Phonebloks video will ping across social networks 375 million times.

Phonebloks is a new concept for a mobile phone with a replaceable screen and easily moveable, changeable “bloks”, each containing a different element such as battery, chipset, gyroscope and so on that would give users a chance to choose from a range of components, and replace or upgrade them when necessary.

A phone only lasts a couple of years before it breaks or becomes obsolete. Although it’s often just one part that killed it, we throw everything away because it’s almost impossible to repair or upgrade.

The idea, by Dutch designer Dave Hakkens, came about when Hakkens realised that if a device could be taken apart and restructured more easily it would last much longer (and minimise electrical waste).

And so the idea of Phonebloks was born.

Phoneblok is made of detachable bloks. The bloks are connected to the base which locks everything together into a solid phone. If a blok breaks you can easily replace it; if it’s getting old just upgrade.

Bloks can be developed for specific needs. Solar powered batteries, sensitive screen for blind people, lightweight for travelers etc.

“Let’s say this is your phone and you do everything in the cloud - why not replace your storage blok with a bigger battery blok?” says Hakkens. “If you’re like this guy and love to take pictures, why not upgrade your camera?”

The bloks themselves would be available from a ‘Blokstore’, like an app store for hardware. In the store you buy your bloks, read reviews and sell old bloks. Small and big companies develop and sell their bloks. You can buy a pre-assembled phone or assemble it yourself by selecting the brands you want to support. The choice is yours.

And the platform can be adapted into other sizes to create new devices like tablets, cameras etc.

But at the moment, it’s just an idea.

For Phonebloks to happen, it totally depends on companies thinking there is a market for it, so the more people that are interested, the sooner companies start working on it.

New structures for corporate reporting

In 2010 the UK government ran a consultation to find out what improvements could be made to non-financial reporting, and in 2011 the Department of Business Innovation and Skills (BIS) published Future of narrative reporting where a new structure for annual reports was proposed.

Draft regulations were published in October 2012 and the changes became law on 30 September 2013.

The new format replaces the ‘business review’ with a ‘strategic report’ and UK quoted companies now have to report on:

• their strategy
• their business model
• the number of women employed at different levels in the organisation

The main areas for change are:

• The structure and content of the Strategic Report changes (and no longer forms part of the Director’s Report)
• Changes to Directors’ Report, including Greenhouse Gas (GHG) reporting
• Revised UK Corporate Governance Code disclosures
• Changes to Going Concern statement
• Revised Auditor’s Report
• New remuneration disclosures and voting

The idea behind the changes is to;

• improve the value of information contained within annual reports for investors and UK compliance authorities;
• to make it easier to make comparisons between companies; and
• to increase transparency.

Current best practice in annual report writing is to produce an integrated structure that brings together strategy, the business model, market analysis, governance, management remuneration, risk factors and key performance indicators (KPIs) in an overarching narrative.

But this method of dividing responsibility for the creation and supply of content will become more difficult, as the various elements of the document now need to knit together closer than ever before.

So whilst the new reporting framework from BIS splits the report into four parts (the Strategic Report, The Directors’ Report, the Remuneration Report and the Financial Statements and Notes), in practice, the new reporting structure might look something like this;

Strategy report

• Highlights section
• Mission statement
• At a glance
• Chairman’s statement
• CEO’s statement
• KPI’s
• Risks
• Market landscape
• Sustainability statement

Director’s report

• Governance section
• Renumeration report
• Any other statutory content
• Accounts section

The regulations came into force in October 2013. This means that companies with reporting years ending after October are now expected to prepare their Annual Report in line with the new regulations.

The consequence of this is going to be more intensive work in the run up to publishing your Annual Report; gathering and verifying the content, identifying any gaps and managing your reporting team  in a more active and integrated manner. It may mean a minor tweak to your workflow, or a complete overhaul of your reporting structure, but if you haven’t got your plans in place, maybe now is a good time to get started.

Unbuntu open source font project

Following on from Bruno Maag's presentation on fonts and branding, I wanted to find out more about Dalton Maag's Unbuntu* open source font project.

Unbuntu is a free to use open source operating system developed by Canonical.  What sets Unbuntu apart from other open source projects is the aim of creating for the user a friendly and consistent experience from code to graphical user interface (GUI) to print.

Part of Canonical’s design philosophy is to ensure that users can use programs in their own language, so the font used for the operating system (OS) needed to work across a range of character sets including Arabic, Cyrillic, Greek, Hebrew and Latin and is designed so it can be extended to include other languages including Chinese, Indian and Thai.

Establishing the nature of a font requires a structured design framework to inform each stage. The difference with this project was the involvement of the Open Source community throughout – essential to influence the process and confer a sense of ownership. The design process had to be completely transparent with a flow of information in both directions.

As a core part of the Unbuntu brand identity, the new typeface needed to embody the Unbuntu values of clarity, lightness and simplicity, so early in the design process Dalton Maag established that a humanist sans serif was the most appropriate look and feel for the font.

This decision was in part dictated by the required functionality of the OS; the need for the font to work on screen at small sizes meant avoiding anything too elaborate or too wide.

Humanist fonts have their roots in early round hand calligraphy, and are seen as friendly, warm and highly legible. The clean lines and large x-height of a sans serif help with on screen readability, print well and have a contemporary feel.

The initial concepts were designed using a small number of glyphs, but enough to be able to create test copy, and get a good idea of what the finished design would look and feel like. Beginning with the Latin, Dalton Maag started designing with the four letters, n o H O, and these glyphs helped to define a guide for around 80 percent of the remaining character set.  The distinctive shapes for the ‘n’ and ‘v’ and a slight curvature to the ascenders and descenders helped establish the overall personality of the font. These unique design features would be translated across all the character sets to ensure that the design was a complete and consistent family.

The final font design includes four weights from light to bold plus their italics, a monospace font and a condensed regular.

The italic versions were designed as true italics where the a,e,f and g have different shapes that add subtle emphasis and textural difference to the roman text.

The designers also needed to consider the spacing between letters, as this creates a natural rhythm in the text that helps the reader to read with ease and understand the message. Manual adjustments, including kerning pairs, were addressed to ensure that the finished look was aesthetically pleasing.
Cultural sensitivities and nuances also needed to be taken into account for the left to right reading Arabic and Hebrew fonts. Arabic glyphs are derived from one another, but change meaning with the addition of diacritics, whilst Hebrew letterforms have a squarer feel and ‘hang’ from the x-height rather then sitting on the baseline.

Dalton Maag’s engineering team then performed a complex process to ensure that the font rendered on screen correctly. This included a checking and verification process to make sure that it met TrueType specifications, the addition of Unicode system information to identify each glyph co-ordinated across all the font styles and weights, and extensive manual hinting to make the font appear faithfully at any resolution on any device.

Finally the fonts were tested in a number of different environments and applications to check that they behaved as intended before being released.

The final design is a beautiful example of typographic design. It gives shape to the Open Source philosophy of Ubuntu, whilst remaining functional and aesthetically pleasing.

Exhibited in the Design Museum, the Unbuntu font family is a practical example of how a the partnership between the Open Source community and professional type designers can use the power of design to produce something valuable for everyone to use.



*Unbuntu is named after the Southern African philosophy of ubuntu, which often is translated as “humanity towards others” or “the belief in a universal bond of sharing that connects all humanity”.

‘I love Comic Sans’

And so to hear Bruno Maag speak at London Design Week’s Sound and Type lecture in the glamorous environs of the Soho Hotel Screening Room.

His opening statement, that he ‘loves Comic Sans’, drew a predictable hiss of outrage from the designers and typographers in audience, but the point Bruno made is that Comic Sans is completely appropriate for its original purpose, comic book style lettering for speech bubbles in the programs MS Bob and MovieMaker

Comic Sans has a characterful letterform that connects, perfect for supporting letter recognition in early learning (and useful for dyslexics too).

So how do you engage audiences visually and emotionally with your brand? What are the essential elements that make your brand unique? How do you create bespoke tools that set your brand apart?

The challenge presented to branding in the global marketplace is maintaining the brand look and feel across all touchpoints in all markets.

Think ‘international’, and designers reach for their tried and trusted sans serifs, but where’s the emotional connection in the international style?

Remember that the ‘modern’ typeface Helvetica was cut in the 1950’s (itself based on the grotesque faces of the late Victorian 1900’s), putting Helvetica well into middle-age.

Instead, make an informed choice of typeface, one that expresses your brand values and connects visually and emotionally with your audience, a typeface that can be placed right at the heart of your brand.

Global companies, such as HP, see investment in a bespoke typeface as a key part of supporting their brand experience worldwide.

But relying on the Western European character set no longer cuts it. Fonts need to accommodate Arabic, Chinese, Cyrillic, Greek, Indian and Thai characters.

Designing a font for the Chinese market means creating 27,500 glyphs alone and can take up to two years.

And that’s before you take into account Hong Kong and Taiwanese Chinese.

Font design is a major investment, but the recognition value that an appropriate font brings to a brand makes it arguably worthwhile.

Just don’t use Comic Sans unless you’re designing a comic.